Yes it does. All Jewelry products purchased are eligible for a complimentary cleaning every three months and are registered under Damasci’s lifetime warranty program. For more information please refer to our customer service department at 1-855-539-6886.

Our warranty includes services such as cleaning, polishing, prong tightening, rhodium plating and a full inspection of your Damasci jewelry products. Also included under our Damasci warranty is replacement of lost accent diamonds due to manufacturing defects.

Yes we do. Every Damasci product valued at over $800 will be accompanied by a full insurance evaluation, appraised by a GIA certified gemologist. This appraisal can be used to obtain coverage from a jewelry insurance provider.

We are pleased to provide you with insurance appraisals which you can then use to obtain insurance coverage. And, for your convenience, Damasci is in partnership with Jewelers Mutual Insurance Company to provide you with the option of insuring your jewelry under their personal jewelry insurance policy. Insuring your Damasci jewelry has never been quicker or simpler, giving you the freedom to wear your Damasci creations with worry-free confidence, knowing they are being insured by the world’s largest and oldest jewelry company, leaving you with a sense of emotional and financial wellbeing.

You certainly can. At Damasci we know how important it is for clients to not only see but actually feel their jewelry selection first hand, before making a purchase decision. And it doesn’t get any more personal for wedding engagement rings and bridal jewelry. Our store is located in the heart of downtown Toronto. Many customers simply drop by say hello and attend to their ring sizing needs.

If you are unable to visit our physical location, we offer complimentary shipping on all orders, with no minimum purchase. And our 30 day money back guarantee assures your complete satisfaction. You needn’t worry about ordering an incorrect ring size. We are pleased to offer free ring resizing for two months after purchase. And we will even send the newly resized ring back to your address free of charge via 2-day FedEx.

Yes you can. Please use our simplified check-out process to purchase your custom design products, engagement rings, and all Damasci fine jewelry.

Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.

Yes, many clients take pleasure participating in the custom design process. It’s a wonderful opportunity to create something which is a unique expression of yourself.

To better understand the custom design process, visit our online Custom Design Studio and familiarize yourself with our easy-to-understand, 6-step videos of the manufacturing process. Then proceed with the following steps:

1. Consult with a designer
2. Simply fill in your name, email address and upload your design idea.
3. One of our designers will then contact you within 24 to 48 hours to discuss details.
4. During the design process, our designer will periodically connect with you live, by way of Screen-Share, to further refine your ideas.
5. Once you have approved the design, within 2 hours it is added to your cart, including a price quotation.
6. You may then proceed to check out to complete your order.

If you do not have a particular image in mind to upload and wish to share your ideas with a Damasci designer, we can schedule a design consultation instore, by phone or online, to better understand your vision.

Phone: 1-855-539-6886 Email: info@Damasci.com

Instore:21 Dundas Square. Toronto, Ontario. M5B 1B7

Should you require assistance with your order, please call us toll free at 1-855-539-6886 during regular business hours.

Please call our Customer Service Representative at 1-855-539-6886 during regular business hours should you have questions regarding your orders or send us and email to info@damasci.com.

You can confirm your order status online by signing in to your account and clicking on order status.

Damasci is pleased to ship an international order to you at no additional cost. You will be contacted by the courier who will collect any taxes or duties owing. All Damasci shipping is done via FedEx International Priority and usually takes 2 -3 business days.

There are several methods available to determine your ring size (or the ring size of a loved one). Please click here for a full list of the options available to you.

All Damasci customers receive one complimentary ring resizing, within 60 days of purchase. Your ring will then be returned to you free of charge via 2-day FedEx.

Certain ring designs, such as eternity bands or tension rings, cannot be re-sized as they would require total re-manufacturing. However, Damasci’s approach is to ship the ring mount to you free of charge, with return postage included, for proper fitting before the diamonds or gemstone are set in.

If you require further information regarding this process, please contact us at 1-855-539-6886.

Yes, we will gladly personalize your ring with an inscription of your choosing, at no additional charge. However a re-polishing fee of $50 is in effect should you decide to return your purchase.

Absolutely not! Many clients choose to purchase their diamonds separately, thus assuring a uniquely special look to their jewelry creation.

Most certainly! Damasci is pleased to sell its quality settings with or without the purchase of our loose diamonds. There are exceptions however. It would be impossible, for instance, to accurately manufacture many of our rings unless we had the accompanying diamonds already in our possession. Rings with diamond halos, for instance, and other complex designs fall into this category. In such cases, we are pleased to work with you through the mail.

Damasci will forward to you a complimentary return label, which will allow you to ship us your diamond or gemstone, after your online ring setting purchase has been confirmed.

Please Note

Every provision is taken to ensure that you diamond is professionally mounted into a Damasci ring setting. At the same time, Damasci cannot be held responsible for any damage which may occur during the setting process.

Synthetic diamonds, CZ (cubic zirconia), heat treated/enhanced diamonds and gemstones or other related substitutes are prone to damage. As a result, all simulants or enhanced diamonds much be clearly labeled as such when delivered to Damasci studios. Please note gemstones.

The most reliable diamond appraisal source in the world is GIA (Gemological Institute of America). And the American Gem Society (AGS), along with the International Gemological Institute (IGI) are also highly respected sources for diamond appraisal certification, assuring the precise value and quality of your diamond.

To learn more about the GIA certificatin process, click here.

When diamonds are graded for purpose of quality, it is the Four C’s which provide main reference points. These comprise Carat (the size of the stone), Color, Clarity, and Cut. As such, each diamond is graded with these four specific points in mind.

Visit our Education Center to Learn More

When a diamond is clean to the unaided eye, in a close-up position, from 8 to 10 inches in distance, it’s generally referred to as eye-clean. Diamonds in SI1, SI2 and I1 require visible inspection to determine the nature of the inclusion visible from the top.

Visit our Education Center to Learn More

Please note: Damasci offers complimentary diamond inspection. For further information regarding this process, contact a sales representative at 1-855-539-6886.

An independent GIA, IGI, or AGS laboratory report accompanies all Damasci loose diamonds and diamond engagement ring purchases. This detailed report, along with your loose diamond, can be inspected by a qualified gemologist of your choosing and compared against the unique characteristics of your diamond purchase. Furthermore, each diamond is laser inscribed with a serial number to assure the diamond you ordered and the one you received are one and the same.

Damasci takes pride in its unique diamond and gemstone engagement ring collections, amply showcased on the Damasci website.

Each engagement ring purchase is set with our Damasci handcrafted emblem, and also engraved with a serial number on the inside.

Your engagement ring warranty is automatically registered as the moment you pick up or delivery is confirmed. 

All Damasci diamond jewelry is handcrafted in our own Toronto studios. The company prides itself in retaining world class artisans, with an emphasis on old world standards, passed down from generations to generation, thus assuring our valued clientele the best possible outcome on both catalogue designs and custom orders.

Many online jewelry stores offer lower quality smaller diamonds consisting of J/K color and I1/I2 clarity labeled as “Commercial”, while others offer “Promotional” goods of higher color and clarity but are still cut for maximum weight.

On the other hand, Damasci is proud to offer finer, small diamonds of exceptional E-F color and VVS VS clarity for its handcrafted engagement rings. These diamonds, precisely cut to maximize fire and brilliance, are labeled as “Collection”. Such quality goods are exclusively available from specialty dealers.

Visit our Education Center to Learn More

Be assured, Damasci only deals with 100% natural or lab-created diamonds. 

In fact, the Gemological Institute of America (GIA), the American Gem Society (AGS), and the International Gemological Institute (IGI) will only issue their grading reports on diamonds that are untreated and unenhanced. This is one more assurance that your loose diamond is not only 100% authentic but also guaranteed to have not treatments. 

We are happy to provide our valued customers with 100% earth mined diamonds and gemstones as well, the option to select a lab-created diamond. Simply go to our diamond filtersand select either natural or lab-crated under 'Diamond Type', 

Currently heat treating gemstones is commonplace. The beauty and value of the gemstone is enhanced with the addition of heat treatment. As well, the luster and over all appearance of emeralds are frequently infused with resins, waxes or colorless oils. Most emeralds, rubies, and sapphires on the market today are treated in some fashion.

Please note: Customers requesting gemstones free of any enhancements for personal or astrological reasons may contact our customer service department for additional details.

Yes it’s true. Keeping 18k white gold rings pure white in color requires a plating of rhodium. Plating white gold in general is common practice within the jewelry industry. Over a period of time, the rhodium plating may wear off, revealing the actual color of the white gold, which is in fact off-white in appearance. Damasci’s lifetime warranty offers free rhodium plating on all your white gold jewelry purchases.

Yes all Damasci diamonds are warranted to be conflict free. We are proud to offer our valued customers conflict free diamonds obtained from the world’s most ethical sources, which remain uncompromised in regards to child labor practices, human right abuses, political violence and environmental degradation as outlined in the Kimberley Process, which tracks diamonds from mine to market.

In 2003, the Kimberly Process was originally established by the United Nation General Assembly Resolution to track and certify diamonds. The process was set up to ensure that diamond purchases were not financing political conflict and environmental degradation.

When you shop Damasci, you are assured diamonds and other precious gemstones are obtained from the most reputable sources possible and have documentation warranting that the merchandise was obtained through legitimate channels.

Damasci also works to ensure that it obtains gold and precious metals from suppliers who wholeheartedly meet if not exceed the highest possible standard of environmental sustainably, social criteria as well are human rights.

And at Damasci, we are continually reviewing our policy on responsible mining practices as in ever unfolding standard.

Damasci will forward to you a complimentary return label, which will allow you to ship us your diamond or gemstone, after your online ring setting purchase has been confirmed.

Please Note

Every provision is taken to ensure that you diamond is professionally mounted into a Damasci ring setting. At the same time, Damasci cannot be held responsible for any damage which may occur during the setting process.

Synthetic diamonds, CZ (cubic zirconia), heat treated/enhanced diamonds and gemstones or other related substitutes are prone to damage. As a result, all simulants or enhanced diamonds much be clearly labeled as such when delivered to Damasci studios. Please note gemstones.

Damasci is constantly adding fine and worthy diamonds to our inventory on a daily basis.

In 2003, the Kimberly Process was originally established by the United Nation General Assembly Resolution to track and certify diamonds. The process was set up to ensure that diamond purchases were not financing political conflict and environmental degradation.

When you shop Damasci, you are assured diamonds and other precious gemstones are obtained from the most reputable sources possible and have documentation warranting that the merchandise was obtained through legitimate channels.

Damasci also works to ensure that it obtains gold and precious metals from suppliers who wholeheartedly meet if not exceed the highest possible standard of environmental sustainably, social criteria as well are human rights.

And at Damasci, we are continually reviewing our policy on responsible mining practices as in ever unfolding standard.

Damasci will forward to you a complimentary return label, which will allow you to ship us your diamond or gemstone, after your online ring setting purchase has been confirmed.

Please Note

Every provision is taken to ensure that you diamond is professionally mounted into a Damasci ring setting. At the same time, Damasci cannot be held responsible for any damage which may occur during the setting process.

Synthetic diamonds, CZ (cubic zirconia), heat treated/enhanced diamonds and gemstones or other related substitutes are prone to damage. As a result, all simulants or enhanced diamonds much be clearly labeled as such when delivered to Damasci studios. Please note gemstones.

Sourcing loose diamonds directly from some of the top cutting houses in the world has made us a recognized leader in the diamond trade industry. Furthermore, our long term commitment with these international enterprises assures us a favorable price point guarantee.

Damasci is already committed to offering the highest quality loose diamonds at the lowest prices available on the market today. We are so confident in our pricing structure that we offer our customers a price-match program. If you locate an advertised diamond of comparable shape, size, and quality, Damasci will go out of its way to match the competition’s price.

Please note: We also offer a 1.5% discount on bank wire transactions

Damasci accepts all major credit cards including Visa, MasterCard and American Express, as well as PayPal. Some of our clientele prefer payment by way of wire transfer, especially on higher priced items over $1500. All wire transfer orders receive a discount of 1.5% off the listed price.

Please note, instructions covering wire transfers will be issued upon completion of check-out process. Once our banking institution confirms your wire transfer payment has been received, all items will then be shipped. Damasci may require bank wire payment for any international order exceeding $25,000.

You can place your credit card orders online by using our secure server or by calling our Customer Service Department. For some orders, Damasci reserves the right to request documentation such as valid driver’s license or photocopy of your credit card.

If you have any further questions regarding payment, please call our Customer Service Representative at 1-855-539-6886.

Yes, all bank wire customers enjoy a 1.5% discount off their total order.

Damasci only collects sales tax on domestic orders. Should your order be shipped to the U.S, your tax rate may vary depending on the state you reside in. Please refer to our tax rate chart for further information.

We bill your credit card upon confirmation of your purchase. The one exception is Amex. With payments authorized at the time of purchase, the funds are captured as your order is shipped.

Yes, if you wish to pay with two credit cards, kindly contact our Customer Service Department at 1-855-539-6886 during regular business hours.

The term refers to a three or four digit number that appears above the signature on the back of Visa and MasterCard. American Express users will be able to locate the code in the top right of the front of their card.

The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.

To assist you in purchasing the right jewelry for your bridal needs, Damasci offers attractive payment options. To better understand our financing options and select the option which best meets your needs, please complete the online application form.

Yes. We ensure the highest quality security for to make sure your purchases, login information and other sensitive information at Damasci. We use SHA-2 and 2048-bit encryption, SSL Certificate, the strongest on the market. You can recognize this security measure because the current domain name stats with [https]

We will not transfer or disclose your personal information to third parties other than to:

• the third party suppliers and vendors we engage to help us run our business as defined by applicable local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy; or
• a purchaser or potential purchaser of our business, unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of Damasci, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

Damasci’s refund policy includes the return of your online purchase within 30 days of shipment for a full refund or exchange. We will also be pleased to cover the shipping costs. However, free shipping does not apply to customers outside of Canada. The refund policy is applicable for three refunds or exchanges per customer.

Please note: There will be a $50 re-polishing fee for any returned item which has been engraved.

1. Call our Customer Service department at1-855-539-6886 and advise the representative of your wish to return a Damasci item.
2. Within 24 hours we will email you a pre-paid FedEx 2-Day label, as well as instruct you how to securely package your items.
3. Simply mail your order back to us from the nearest FedEx location and FedEx will assist you with packaging materials, as required.
4. Within 2 business days your order should arrive at our office, excluding holidays and weekends.
5. Your refund will be processed with 2 weeks in the original purchase method by way of company check.

We will refuse receipt of all items delivered to Damasci without a Returned Authorization Number (RAN), as well as parcels improperly packaged, uninsured or shipped after the thirty-day return period.

All returned merchandise must be in its original condition. Signs of ware or alterations by a jeweler other than our own will be deemed unacceptable.

Eternity bands are manufactured to your specifications and therefore are subject to exchange only, with a product of equal or greater value.

Items customized to your specifications in our Damasci Custom Design Studio are not refundable.

Yes we do. Damasci has a truly attractive upgrade policy sure to please our value-minded customers. Any diamond purchased from Damasci can be exchanged for a 100% credit towards a new diamond valued at least 80% higher than the original amount. The diamond being upgraded must be in its original condition and accompanied by the lab grading documentation issued at point of purchase. Any remodeling of the original setting will be offered at a discounted rate.

For further details please call our Customer Service Representative at 1-855-539-6886

Yes we do. Damasci’s customers frequently express appreciation for our two year buy-back policy. Should you require the sale of your loose diamond, Damasci will re-purchase it for 70% of the original purchase price, providing the diamond is in its original condition and is accompanied by lab grading documentation issued at point of purchase.

Please note: Our buy-back policy applies to loose diamonds only, with GIA, AGS, or IGI, documentation. Engagement rings and other fine jewelry cannot be considered.

Damasci ships its diamonds and jewelry products across Canada, the U.S and internationally. We can deliver directly to your home, business, or nearest FedEx location.

Regarding deliveries to the United States, custom duties and taxes will vary according to your shipping destination and the nature of your purchase.

Please refer to our Tax Rate Chart to confirm shipping costs in your area.

All international orders, regardless of their value, are shipped free of charge by Damasci. These items are securely packaged and insured during transit to assure arrival in a timely manner. Damasci will always insure and register your items at full market value. For speedy and safe delivery of high value packages, we always use FedEx services.

Furthermore, Damasci requires that all deliveries be made to an existing business or home location. PO Box addresses are disallowed and only an adult may sign for a packaged item.

Please use our Tax and Shipping Calculator to estimate all customs and duties costs. By inputting the cost of your Damasci item and the location it is to be shipped to, you will be given an estimate of customs and duties costs you will be asked to pay.

We suggest that international customers check with their country’s local authorities in regards to duties, value added taxes and surcharges prior to placing their order.

At Damasci Customer satisfaction is always a priority and be assured shipping your online jewelry products in a timely and safe manner will be handled with the utmost care. Please contact a Damasci customer service representative at 1-855-539-6886 to assist you with all shipping inquires.

We ship to:

Australia, Austria, Bermuda, Canada, Denmark, Finland, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Trinidad and Tobago, United Arab Emirates, Russia, England, and France.

Damasci provides its valued customers with fast, free and reliable shipping on all orders, regardless of destination and order amount.

Be assured that when you place an international order with us, we will ship it to you at our expense. In other words, shipping costs are on us. Regarding taxes and/or duties, the courier will contact you once the package arrives in your area. Shipping is handled by FedEx International on all orders and usually takes 2-3 days from the date of shipping.

Yes, you can.

Damasci’s quality control team carefully inspects all of its loose diamonds before shipping, to ensure accurate and secure packaging. Therefore loose diamonds are shipped one to five days after payment via FedEx Priority.

All Damasci jewelry and engagement rings are hand-crafted in our Toronto studios, guaranteeing the highest quality standards are maintained. Jewelry items including custom design work normally take one to three weeks for shipping, depending on the complexity and production schedule of the item. You will be notified as to the shipping date on the detail page, for each item.

Please note: Overnight packages leaving Friday will arrive on Monday.

All Damasci jewelry items are hand-crafted and shipped directly from our Toronto studios to ensure customer satisfaction.

In order to assure the best possible quality standards on our online engagement ring and wedding band collections, we encourage our clients to allow the Damasci quality control team the time required to do its job, assuring you the best possible jewelry product outcome. Should you wish to expedite the quality control process for the sake of convenience,please contact a customer service representative at 1-855-539-6886

Be assured they are. Our jewelry items are always insured during transit and a signature is required upon deliver.

At Damasci, our goal is to not only meet but exceed your every expectation. And it follows that every precaution is in place to ensure your precious order arrives safely and in a timely manner.